Frequently asked questions

Come zipping at one of the safest and most unique zip lines in the region.  To ride our original 2800 foot course, you must be 7 yrs of age and a minimum of 65 pounds, and up to 250 pounds for women and 270 pounds for men.  If you want some high flying fun on our new 7200 foot course, you must be a minimum of 13 yrs of age and weigh at least 110 pounds.  We also have a 2 line quick zip for those wanting just a taste, and a kids zips for the little ones who are 3 to 6 years of age and weigh 30 to 55 pounds.

Who can zip?
How much does it cost?
Do I need to book online or can I just call the office?
What is your cancellation policy?
Do you operate in the rain?
What if it’s too cold outside?
Do you have group rates?
I am under the age of 16. Do I need an adult?
How can I pay?
Can I celebrate a special occasion?
Are reservations required?
How much should I tip my guides?
Can I zip if I’m pregnant?
Can I bring a camera?
What if I’ve never done a zipline course before?
How safe is it?
What if I am afraid of heights?
What should I wear?
How long is the zipline?
How high will I be off the ground?
Will I be in a group with my friends/family?
What equipment will I wear on the course?
When do I need to arrive?

Who Can Zip?

The zip line and canopy tours are designed for use by participants of average strength and mobility, and who are in reasonably good health. No children under the age of 7 or weighing less than 65 pounds will be allowed to participate on the shorter canopy course. The weight range for that course is 65 pounds up to 250 pounds for women and 270 pounds for men. For the longer course the minimum age is 13 years and the minimum weight is 110 pounds. During extremely windy days the weight limit will increase to 120 pounds.

How Much Does It Cost?

The cost for our canopy course is $59. The cost for our longer zip line course is $79. We also have group rates and be sure to check for specials and limited time offers too.

Do I Need to Book Online or Can I Just Call the Office?

We strongly encourage you to pre-book your experience to ensure a tour time is available. It is easy to book online – just pick your time and date and then pay. If you don’t have internet access you can call the office and pay by credit card to reserve the date you want.

What Is Your Cancellation Policy?

Cancellation: When we book your zipline tour, we also schedule guides and support staff for it. If you are a no-show, we still incur staffing expenses. With such “on-the-spot” notice, we are not able to fill your spot on the tour, and thus must charge you the entire fee. If you cancel 10 days or less before your scheduled tour, there will be a $25 fee charged per person cancelled since your reservation held a spot that we otherwise could have filled. There are NO exceptions. Your tour reservation is transferable, so you can give it away or sell it if you choose.

Arrival: You must arrive 30 minutes prior to your reserved tour time. If you are late to arrive for your zipline tour, you will not receive a refund, rain check or be able to join your tour. Your tour and guide must leave at their scheduled time.

Weather: We want you to enjoy your zipline tour, but Mother Nature rules and we will not risk our guests’ safety. If weather turns bad, we will cancel, reschedule or postpone zipline tours. We reserve the right to postpone a trip for up to one hour for inclement weather to pass before we resume tours.

If your tour is cancelled due to weather, you can either rebook for another time or we will issue a rain check. Do not assume we have called off your tour even if you have bad weather since we may have sunny skies here! This rain check will be good for you only, for use one time, within the current season.

Do You Operate In The Rain?

Yes, we still operate in light rain. However, the course will be closed if there is lightning activity in the area. We will also close for high winds. If we know in advance that we will be closed, we will try to contact you at the contact number you provided to us when you booked your tour. If your tour is cancelled due to weather, you can either rebook for another time or we will issue a rain check. Do not assume we have called off your tour even if you have bad weather – we may have sunny skies!

What If It Is Too Cold Outside?

Early and late in the season the temperature can be cold. But, zipping in the cold is fun and exhilarating, if you are dressed for the weather. We recommend that you layer your clothing and be prepared for temperature fluctuations.

Do You Have Group Rates?

Yes. We offer group rates for groups of 10 or more participants.

I Am Under The Age Of 16. Do I Need An Adult?

Yes. All guests under the age of 16 must be accompanied by an adult.

How Can I Pay?

You can pay for your tour on-line through our secure payment site, with a Visa, Discover card or MasterCard. If you do not have one of these cards, you can send a check or money order, but we must receive payment 14 days prior to your tour date.

Can I Celebrate A Special Occassion?

Yes! Just let us know ahead of time, or when you arrive for your tour, and we will make sure to honor your special occasion.

Are Reservations Required?

Reservations are recommended. Because tours are done in groups, walk-ups cannot be guaranteed a zipline experience that day. To enable us to provide you with the best experience we recommend you make reservations ahead of time.

How Much Should I Tip My Guides?

Our guides are professionally trained to ensure that you have an educational, enjoyable, and memorable experience. The tipping guideline is the industry standard of 10-15% per person.

Can I Zip If I’m Pregnant?

No, pregnant women cannot zip. But we would love to see you after your joyous event!

Can I Bring A Camera?

Yes, and we’d love to have you post your pictures to your FaceBook page as well as ours and “Like” us!

What If I’ve Never Done A Zipline Course Before?

The majority of our participants have never done a zipline course before. Don’t worry, your guides will give you a complete orientation and training session before we take you on the course. The training session includes a short zip a few feet off the ground, so you will know what it feels like before you go out onto the course.

How Safe Is It?

All adventure activities done above the ground carry certain inherent risks. We have taken numerous steps to mitigate these risks. Our course was built to meet or exceed ACCT (Association for Challenge Course Technology) professional building standards, our guides are professionally trained and our equipment is of the highest quality. The course and equipment are also inspected daily.

What If I Am Afraid Of Heights?

It is not uncommon to have a fear of heights. Many people who have a fear of heights are still able to enjoy our zipline tour. You will clipped to a 1/2 inch steel cable at all times when you are off the ground. Our professional guides are thoroughly trained in zipline course procedures, and will be with you throughout the entire course to answer all your questions, and provide support.

What Should I Wear?

Clothing Should Be:
  • Loose, comfortable and durable
  • T-shirts and tops should be long enough to tuck into pants or shorts
  • Shorts should reach mid-thigh or longer
  • Long pants or sweats are preferred during cooler seasons
  • In hot weather shorts, shoes, and socks may be preferred.
  • Layer your clothing so you will be comfortable all day.
Shoes Should Be:
  • Comfortable, such as sneakers or hiking boots (no open toed shoes!)
  • Suitable for weather conditions (consider rain, mud, cold, etc…)
Hair Should Be:
  • Tied back or secured if it is long enough to get caught or tangled in equipment
  • If a hairstyle hinders the secure fit of the helmet the individual will not be able to participate.
Jewelry Should Be:
  • Left at home or locked safely in your vehicle
  • For safety, please make sure any body piercings are protected or removed
Glasses Should Be:
  • Take precautions that you would normally take when participating in outdoor activities to protect your eyes and eye wear. Sun glasses can be worn if you like.

How Long Is The Tour?

Our canopy course is 2800 feet and consists of 6 lines and a bridge. Our longer zip line is 7200 feet long and consists of 8 lines and 2 bridges.

How High Will I Be Off The Ground?

The canopy course will zip at heights up to 70 feet above the forest floor, while the longer zip line tour will travel up to 150 feet above the valley floor.

How Long Does It Take To Complete The Tour?

The canopy course takes from 1 1/2 to 2 hours. The longer zip line will take approximately 2 1/2 hours.

Will I Be In A Group With My Friends/Family?

Yes, always, as long as everyone shows up on time.

What Equipment Will I Wear On The Course?

You will be fitted with a full body harness, a trolley, Lobster claw, tether, gloves, and a helmet. The equipment is similar to rock climbing equipment, but specially designed for a zipline course.

When Do I Need To Arrive?

You should arrive at least 30 minutes prior to your scheduled tour time. This will give you enough time to check-in and prepare for your tour.

Download and fill out the waiver form below.

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